Eurotunnel FAQ

What facilities are available onboard the ship?
The crossing only takes 35 minutes so there are only toilettes onboard the shuttle. Before you board the shuttle there is an option to shop at both the Folkstone and Calais terminals. There are plenty of shops.

Are upgrades available?
It is possible to upgrade to the Flexiplus ticket which is a fully amendable and fully refundable ticket which entitles you to priority loading, 1st Class lounge which is a comfortable seating area prior to getting on the shuttle.

Can I take my pets?
Pets are accepted but they must have a pet passport which involves them being chipped with a microchip and they are vaccinated for rabies etc.

How long before departure must I check in?
It is half an hour before departure at a minimum but they do advise a little longer if possible.

Can I take a van?
Vans can be taken but they CANNOT have an LPG gas tank. Freight bookings will be taken for commercial vehicles. Any vehicle above 1.83 must be declared and booked in the single storage compartments of the shuttle.

Can I travel whilst pregnant or sick?
All passengers travel at their own discretion with their own insurance bearing in mind there are no doctors onboard to assist them.

Am I able to amend my tickets?
If you do not have a Flexiplus ticket they can still be changed but at an amendment fee which is decided based on availability.

How long does the crossing take and where do go onboard?
It only takes 35 minutes and you stay in your car onboard unless you want to stretch your legs, then you can get out. Foot passengers cannot travel on this crossing.